FAQ

What types of products does NOVA MART offer?

NOVA MART specializes in a diverse range of innovative products aimed at enhancing comfort and well-being. Our offerings include multifunctional walkers designed to provide support and stability, as well as stylish 360° rotating angel lights that create a serene atmosphere in any space.

How can I ensure the right fit for a multifunctional walker?

To ensure the right fit for a multifunctional walker, it is essential to consider the user's height and weight. Most walkers come with adjustable features to accommodate various body types. We recommend consulting the product specifications and guidelines provided on our website to select the most suitable option.

What is the return policy for products purchased from NOVA MART?

NOVA MART has a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Customers are required to contact us to initiate the return process.

How long does shipping take for orders placed at NOVA MART?

Shipping times vary based on location and product availability. Customers will see estimated delivery times and shipping costs at checkout. Once an order is shipped, a tracking number will be provided to monitor its status.

Are there any exceptions to the return policy?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. For specific inquiries regarding your purchase, please contact us directly.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order immediately and contact us. We will evaluate the issue and work to resolve it promptly, ensuring customer satisfaction.

Can I exchange an item for a different product?

The fastest way to obtain a different product is to return the item you have and make a separate purchase for the new item once the return is accepted. This process ensures that you receive the desired product without delay.

What payment methods does NOVA MART accept?

NOVA MART accepts various payment methods, including major credit cards and digital payment options. Customers can select their preferred payment method at checkout.

How can I contact NOVA MART for further inquiries?

Customers can reach out to NOVA MART via email at tajramart@gmail.com or by phone at +923336119843 for any questions or concerns regarding products, orders, or policies.